IT outsourcing, maintenance and support subscriptions!
| Subscriptions: |
€100 / month |
€200 / month |
€300 / month |
€500 / month |
| Number of computers |
1~3 |
4~10 |
11~20 |
21~40 |
| Support hours |
Monday-Friday 9:17 |
Monday-Friday 9:17 |
Monday-Friday 9:17 |
Monday-Friday 9:17 |
| Hours of remote support |
unlimited |
unlimited |
unlimited |
unlimited |
| On-site visits |
YES * |
YES * |
YES * |
YES * |
| Number of on-site visits per month |
2 |
2 |
4 |
4 |
| Hours of on-site support |
2h |
4h |
6h |
8h |
| Maximum response time for remote support |
1h |
1h |
1h |
1h |
| Maximum response time for on-site support |
4h |
4h |
4h |
4h |
| Support for OS software and applications |
YES |
YES |
YES |
YES |
| Support for Windows/Linux servers and NAS |
1 |
2 |
2 |
4 |
| Support for routers, APs, networking, printer installation |
YES |
YES |
YES |
YES |
| 24/7 monitoring for Internet connections, servers and other services |
YES |
YES |
YES |
YES |
| Software license management |
YES |
YES |
YES |
YES |
| Yearly on-site maintenance |
YES |
YES |
YES |
YES |
| Backup solution implementation |
YES |
YES |
YES |
YES |
| DNS, CPANEL, Office365 administration |
YES |
YES |
YES |
YES |
| DVR/NVR administration |
YES |
YES |
YES |
YES |
| Consulting, reports for contracted time and support tickets, inventory |
YES |
YES |
YES |
YES |
* An additional charge of €50 per month + VAT is applied for locations near Cluj-Napoca such as Floresti, Gilau, Apahida, Chinteni.
| Other services: |
|
|
|
|
| Remote support, first hour |
€10 / h |
|
|
|
| Remote support, following hours |
€10 / h |
|
|
|
| On-site support, first hour |
€20 / h |
|
|
|
| On-site support, following hours |
€10 / h |
|
|
|
| After hours support, first hour |
€20 / h |
|
|
|
| After hours support, following hours |
€15 / h |
|
|
|
| After hours on-site support, first hour |
€30 / h |
|
|
|
| After hours on-site support, first hour |
€20 / h |
|
|
|
| Other services: |
|
|
| Physical or virtual server, router, DVR/NVR, APs installation and configuration |
Customized offer upon request |
| VoIP PBX installation and configuration |
Customized offer upon request |
| NVR or DVR system installation, indoors or outdoors |
Customized offer upon request |
| After hours, weekends or non-stop support |
Customized offer upon request |
| Subscriptionless offers: |
|
| Monday-Friday support: 9-17 remote, first hour |
€20 / h |
| Monday-Friday support: 9-17 remote, following hours |
€20 / h |
| Monday-Friday support: 9-17 on-site, first hour |
€40 / h |
| Monday-Friday support: 9-17 on-site following hours |
€30 / h |
| After hours remote session, prima ora |
€40 / h |
| After hours remote session, following hours |
€30 / h |
| After hours on-site visit, first hour |
€50 / h |
| After hours on-site visit, following hours |
€40 / h |
• Services without a subscription are provided as time permits
Hardware and software sales:
We provide excellent prices, service and post-service for hardware and software purchases. Our offering: workstations, laptops, peripherials, components, servers, network equipment.
Our clients can benefit from licenses for nearly all software available for purchase in Romania.
We are an authorized software distributor for: Microsoft, BitDefender, Quest.
For more information and customized offers for a different number of PCs/servers, please contact us!
