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4Our pricing

IT outsourcing, maintenance and support subscriptions !
BASIC subscriptions: €30/ month €50/ month €100/ month
Number of computers 1~4 5~10 11~20
Support hours Monday-Friday 9:18 Monday-Friday 9:18 Monday-Friday 9:18
Technical support (remote, phone helpdesk) 5 10 15
Hours of remote support 5h 10h 15h
On-site interventions 1 1 2
Hours of on-site support 2h 2h 4h
Maximum response time for remote support 60' 60' 60'
Maximum response time for on-site support N/A N/A N/A
Support for OS software and applications YES YES YES
Support for Windows/Linux servers and NAS N/A N/A N/A
Support for routers, APs, networking, printer installation YES YES YES
24/7 monitoring for Internet connections, servers and other services N/A N/A N/A
Software license management N/A N/A N/A
Yearly on-site maintenance N/A N/A N/A
Backup solution implementation N/A N/A N/A
DNS, CPANEL, Office365 administration YES YES YES
Consulting, reports for contracted time and support tickets, inventory YES YES YES

ADVANCED subscriptions: €50/ month €80/ month €150/ month
Number of computers 1~4 5~10 11~20
Support hours Monday-Friday 9:18 Monday-Friday 9:18 Monday-Friday 9:18
Technical support (remote, phone helpdesk) 5 10 15
Hours of remote support 5h 10h 15h
On-site interventions 1 1 2
Hours of on-site support 2h 2h 4h
Maximum response time for remote support 30' 30' 30'
Maximum response time for on-site support N/A N/A N/A
Support for OS software and applications YES YES YES
Support for Windows/Linux servers and NAS 1 1 2
Support for routers, APs, networking, printer installation YES YES YES
24/7 monitoring for Internet connections, servers and other services N/A N/A N/A
Software license management N/A N/A N/A
Yearly on-site maintenance YES YES YES
Backup solution implementation YES YES YES
DNS, CPANEL, Office365 administration YES YES YES
Consulting, reports for contracted time and support tickets, inventory YES YES YES

PREMIUM subscriptions: €80/ month €120/ month €200/ month
Number of computers 1~4 5~10 11~20
Support hours Monday-Friday 9:18 Monday-Friday 9:18 Monday-Friday 9:18
Technical support (remote, phone helpdesk) 5 10 15
Hours of remote support 10h 15h 20h
On-site interventions 2 2 4
Hours of on-site support 4h 4h 8h
Maximum response time for remote support 15' 15' 15'
Maximum response time for on-site support 4h 4h 4h
Support for OS software and applications YES YES YES
Support for Windows/Linux servers and NAS 2 2 2
Support for routers, APs, networking, printer installation YES YES YES
24/7 monitoring for Internet connections, servers and other services YES YES YES
Software license management YES YES YES
Yearly on-site maintenance YES YES YES
Backup solution implementation YES YES YES
DNS, CPANEL, Office365 administration YES YES YES
DVR/NVR administration YES YES YES
Consulting, reports for contracted time and support tickets, inventory YES YES YES

Exceeding the number of interventions/hours included in the subscription will be charged according to the following table :
Other services:
Remote support, first hour €10/ hour
Remote support, following hours €10/ hour
On-site support, first hour €20/ hour
On-site support, following hours €10/ hour
After hours support, first hour €20/ hour
After hours support, following hours €15/ hour
After hours on-site support, first hour €30/ hour
After hours on-site support, first hour €20/ hour

Other services:
Physical or virtual server, router, DVR/NVR, APs installation and configuration Customized offer upon request
VoIP PBX installation and configuration Customized offer upon request
NVR or DVR system installation, indoors or outdoors Customized offer upon request
After hours, weekends or non-stop support Customized offer upon request

Subscriptionless offers:
Monday-Friday support: 9-18 remote, first hour €20/ hour
Monday-Friday support: 9-18 remote, following hours €20/ hour
Monday-Friday support: 9-18 on-site, first hour €40/ hour
Monday-Friday support: 9-18 on-site following hours €30/ hour
After hours remote session, prima ora €40/ hour
After hours remote session, following hours €30/ hour
After hours on-site visit, first hour €50/ hour
After hours on-site visit, following hours €40/ hour
• Subsciptionless services are provided as time permits


Hardware and software sales:

We provide excellent prices, service and post-service for hardware and software purchases. Our offering: workstations, laptops, peripherials, components, servers, network equipment.
Our clients can benefit from licenses for nearly all software available for purchase in Romania.
We are an authorized software distributor for: Microsoft, BitDefender, Quest.
For more information, please contact us.